If you order glasses with a prescription, it takes 2 to 5 working days to assemble. Once your order is shipped, you will receive an email with tracking details, and your order will arrive in 7-14 days.

We've made it easy for you to provide your prescription during the ordering process. Simply enter your prescription details, including the sphere, cylinder, axis, and any additional measurements, in the designated section at checkout. If you need assistance or have a complex prescription, our customer support team is here to help guide you through the process.

We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your glasses, we offer a hassle-free return and exchange policy. Simply contact our customer support within 14 of receiving your order, and we'll guide you through the return process. Please note that customized prescription lenses may have certain limitations, so we recommend reviewing our return policy for more details.

We do not currently have direct partnerships with insurance companies. However, if your insurance plan covers online eyewear purchases, we are happy to provide you with a detailed invoice that you can submit to your insurance provider for reimbursement.