Shipping Policy

At Lensdy, we strive to provide a seamless and satisfying shopping experience for all our customers. To ensure the timely delivery of your eyewear, we have implemented the following shipping policy:

Shipping Options and Fees:

For orders totaling €59 or more, we offer free shipping. This applies to international orders.
For orders below €59, a flat shipping fee of €10 will be applied. This fee covers the cost of shipping and handling.

Estimated Delivery Time:

We understand the importance of receiving your eyewear promptly. Our shipping promise is to deliver your order within 7-14 days.
Please note that the estimated delivery time is based on business days and does not include weekends or public holidays.
Factors such as order volume, product availability, and shipping destination may affect the delivery timeframe. Rest assured, we will make every effort to fulfill your order as quickly as possible.

Order Processing and Tracking:

Once you place an order, our team will promptly process it and prepare it for shipment.
You will receive a confirmation email with your order details and a tracking number once your package is dispatched. This tracking number allows you to monitor the progress of your shipment.

Shipping Carriers:

We partner with trusted shipping carriers to ensure the safe and reliable delivery of your eyewear.
The specific carrier used for your order may vary depending on your shipping destination and other logistical factors.

International Shipping:

We are proud to offer international shipping to our customers worldwide.
Please note that additional customs duties, taxes, or fees may be imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in the order total or shipping fees.

Order Status and Support:

If you have any questions or concerns regarding your order's shipping status, our dedicated customer support team is here to assist you.
Feel free to reach out to us through our contact page or by email, and we will be happy to provide you with updates and address any inquiries you may have.

Thank you for choosing Lendsy for your prescription eyewear needs. We are committed to delivering your order efficiently and ensuring a positive shopping experience from start to finish.